James Arthur

Coach

When do you find those moments of clarity or inspiration? Those times when you're struck by insight or an answer to a question you've been struggling with?In our busy lives, these moments are rare and, typically, enforced by a routine activity like driving to work or washing the dishes. So often, we're then swept away onto the next task on our list and the clarity is lost or forgotten.How would it feel to slow down and let those thoughts not just emerge, but to become fully formed, meaningful insights? Journaling and reflection is a positive start but as humans we make sense of our lives through telling our stories. Something different happens when you have someone's full, undivided attention.I'm James. My coaching makes space for the answers you didn't know you held.

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Who

I'm James. I’m a coach and someone who has spent a lot of time thinking about what it means to understand yourself and your place in the world.I work best one-to-one, in conversations that have room to go somewhere. I'm a quiet presence and more interested in your thinking than in filling the silence. I take the work seriously, but that doesn’t mean our conversations must be serious!I came to coaching through my own experience of sitting with hard questions, and through years of supporting people through change in my professional life. I don't think that gives me answers to your questions. But it does mean I understand something about what it takes to stay with uncertainty without rushing to resolve it.I'm a member of the Association for Coaching, working toward accreditation.

What

This is for people who already think carefully about their lives but find that thinking alone only goes so far.You might have a question that keeps returning without quite resolving. A sense that something has shifted, or needs to. An experience you're still trying to make sense of. In my experience, you’re probably not looking for advice or answers. What you're looking for is the right conditions to think more clearly, and to find your own.If that sounds like you, let's have a conversation.

How

Every conversation is different, because every person is. I don't work from a fixed programme or a standard set of tools. What happens in a session follows what you bring to it.Most people work with me over several sessions, giving the thinking room to develop between conversations as well as within them. Some find that a handful of sessions is enough. Others find ongoing, regular coaching useful — a consistent space to return to as life continues to move.Sessions take place by video call or phone — whichever you prefer. If you're based in a location that works for both of us, meeting in person is also possible; we can talk about that in the discovery call.I've chosen tools that are privacy-focused and European-hosted. You won't need to install anything or create an account. If you have any accessibility requirements, please let me know and we'll find an approach that works.The first step is a discovery call. An hour, free of charge, with no obligation. It's a chance to talk about what brings you to coaching and to get a sense of whether working together feels right.

Book a call

I offer one-to-one coaching for adults.I’m currently working towards accreditation. While I do this, I am offering sessions at a nominal fee of £10 per session.Book a free one-hour slot for a discovery call with me.You can share as much or as little as you're comfortable with. I offer an hour because I know these conversations can take time. It's an unhurried first step to see whether coaching with me feels right for you. There is no obligation to continue working with me after the call.To help us both start the conversation with some clarity, please take a moment to answer a few questions. Share what's comfortable. It's just the place for us to start.

Contact

If you have any questions, if you're wondering if coaching is for you, or if you're a coach and interested in my work, please get in touch.

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Privacy Notice

This privacy notice tells you what to expect me to do with your personal information.
• Contact details
• What information I collect, use, and why
• Lawful bases and data protection rights
• Where I get personal information from
• How long I keep information
• Who I share information with
• Sharing information outside the UK
• How to complainContact details
Email: [email protected]What information I collect, use, and why
I collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Date of birth
• Health information (including dietary requirements, allergies and health conditions)
• Call recordings
• Records of meetings and decisionsA note on sensitive (Special Category) information
I do not actively seek or require sensitive personal data to provide my services. However, during coaching sessions, you may naturally choose to share personal context that falls under "special category data" (such as information concerning physical/mental health, ethnic origin, religious beliefs, or sex life).If you offer this information, I may note it within your confidential session records purely to provide continuity and context to our coaching relationship. I rely on your explicit consent to record this data, which you can withdraw at any time.How I secure your personal data and session notes
I use Joplin, a local-first, open-source application, to write and organise session notes. Your personal data is stored locally on my physical business devices and is secured using full End-to-End Encryption (E2EE) before it is synchronised to my secure backup storage at Mailbox.org. No third party—including the software developers or the cloud storage provider—has the technical ability to intercept, access, or read your coaching records.Lawful bases and data protection rights
Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask me to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.If you make a request, I must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.My lawful bases for the collection and use of your data
My lawful bases for collecting or using personal information to provide services and goods are:
• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.Where I get personal information from
• Directly from you.How long I keep information
I will only retain your personal data for as long as necessary to fulfil the purposes for which I collected it. Information required for legal, insurance or tax purposes will be retained for seven years from the end of any engagement or contract.Who I share information with
Data processors
Zeeg
This data processor does the following activities for me: Scheduling and booking provider based in Germany.
Tally
This data processor does the following activities for me: Tally creates the forms used to collect your information. They are based in Belgium.
Carrd
This data processor does the following activities for me: Website provider. No analytics are used and only essential cookies are in use on the website. They are based in the USA.
Mollie
This data processor does the following activities for me: Mollie is a payment processor. They are based in the Netherlands.
Heinlein Hosting
This data processor does the following activities for me: Heinlein Hosting provides Mailbox.org, which hosts my business email communications and provides secure cloud document storage (WebDAV). This storage is used to sync and back up client coaching files. They are based in Germany.Others I share personal information with
• Insurance companies
• Organisations I need to share information with for safeguarding reasons
• Professional or legal advisors
• Relevant regulatory authorities
• Organisations I’m legally obliged to share personal information with
• Emergency servicesSharing information outside the UK
Where necessary, I will transfer personal information outside of the UK. When doing so, I comply with the UK GDPR, making sure appropriate safeguards are in place.For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact me using the contact information provided above.Organisation name: Tally BV
Category of recipient: Form builder and data storage.
Country the personal information is sent to: Belgium
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)Organisation name: Heinlein Hosting GmbH (Mailbox.org)
Category of recipient: Secure email and communications provider
Country the personal information is sent to: Germany
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)Organisation name: Zeeg
Category of recipient: Scheduling and productivity software provider.
Country the personal information is sent to: Germany
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)Organisation name: Mollie
Category of recipient: Payment processing.
Country the personal information is sent to: Netherlands
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)Where necessary, my data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact me using the contact information provided above.Organisation name: Carrd Inc.
Category of recipient: Website provider and hosting.
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)Organisation name: Cloudflare
Category of recipient: Security and "denial of service" protection
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)Organisation name: Google Cloud Platform (Zurich/Germany Region).
Category of recipient: Security and "denial of service" protection
Country the personal information is sent to: Switzerland/Germany
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)How to complain
If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 29 May 2026